Your privacy throughout your care journey.

1. The information you choose to share
1. 您可以选择提供哪些资料

You can browse hospitals, examination options and packages without registering. When you contact us, we ask for your name, email and the help you need. You may also share your country of residence, preferred language, city, travel dates and route, budget, accommodation needs, daily habits and dietary requirements. If you create an account, we keep your account and profile information so you can return to your enquiries.

您无需注册即可浏览医院、检查项目和体检套餐。咨询时，我们会请您提供称呼、邮箱和需要的帮助；您也可以自愿补充现居国家、语言、意向城市、出行时间与路线、预算、住宿需求、生活习惯和饮食要求。注册账户后，我们会保存账户及个人资料，方便您继续查看和沟通咨询。

2. How your information helps us arrange your visit
2. 我们为什么需要这些资料

We use the details you provide to answer questions, compare suitable cities and hospital services, prepare a personalised proposal and quote, and coordinate appointments, accompaniment, interpretation, transport, hotels and meals. We also keep relevant communications to follow up your request and address service questions. Optional preferences can be left blank; without necessary information, we may be unable to confirm a particular arrangement.

这些资料用于回复咨询、比较合适的城市及医院服务、制定个性化方案与报价，以及协调预约挂号、陪诊、翻译、交通、酒店和餐饮。我们也会保存相关沟通，以便跟进需求和处理服务问题。非必要的偏好可以不填；如果缺少某项安排必需的信息，我们可能无法确认该项服务。

3. Your health and personal needs
3. 您的健康资料与个人需求

At the first enquiry, a brief description of your concern is usually enough. Please avoid sending passport numbers, complete medical records or genetic reports through the general enquiry form. Health information and some personal preferences are sensitive: disclosing more than necessary can affect your privacy. If an appointment or translation requires more detail, we will first explain what is needed, why, who will receive it and how to provide it, and seek the consent required for that use. You may describe a dietary requirement, such as halal meals or food allergies, without explaining your religious beliefs.

初次咨询通常只需简要描述需求，请勿通过普通咨询表单提交护照号码、完整病历或基因报告。健康资料及部分个人偏好较为敏感，提供过多信息可能影响您的隐私。如预约或翻译确实需要进一步资料，我们会先说明需要什么、用途、接收方和提供方式，并就相关使用取得所需同意。您可以直接说明清真餐、食物过敏等饮食要求，无需说明宗教信仰。

4. When information may be shared
4. 什么情况下需要向他人提供资料

Authorised Nebula Care coordinators and administrators can access information needed to respond and arrange services. Sending an enquiry does not automatically send it to a hospital. Before onward coordination, we confirm the proposed recipient and necessary information with you: for example, appointment details for a hospital, relevant material for an interpreter, or pickup and booking details for a transport or hotel provider. We do not provide your full medical history to a driver or hotel to arrange a transfer or room. Providers supporting our website, communications and information storage may also process information needed for those services. Disclosure may additionally be required by applicable law. We do not sell your personal information or use your health records in publicity.

获授权的 Nebula Care 客服和管理人员可为回复及安排服务查看必要资料。提交咨询不会自动把内容发送给医院。需要进一步协调时，我们会先与您确认接收方及必要信息，例如医院预约所需资料、翻译所需的相关内容，或接送和酒店预订信息。安排用车或客房无需向司机、酒店提供您的完整病史。为网站运行、通信和信息存储提供支持的服务商，也可能处理提供这些服务所需的信息。此外，适用法律要求时可能需要披露相关资料。我们不出售您的个人资料，也不会将您的健康记录用于宣传。

5. WhatsApp, email and care across borders
5. WhatsApp、邮件及跨境就医沟通

You choose whether to contact us on WhatsApp or by email. You can edit the suggested WhatsApp message before deciding to send it. These channels have their own privacy practices. Your care arrangements may involve you in one country and hospitals or service providers in China. Before sharing information for an arrangement, we explain the intended recipient and use and obtain any required consent. A hospital keeps and manages the medical records it creates under its own privacy and recordkeeping rules; you can ask that hospital about those records directly.

是否通过 WhatsApp 或邮件咨询，由您选择。WhatsApp 的预填咨询文字可自行修改，是否发送也由您决定；这些渠道适用各自的隐私规则。跨境就医可能涉及您所在国家与中国的医院或服务方之间的资料沟通。为具体安排转交信息前，我们会说明接收方和用途，并取得所需同意。医院自行形成的医疗记录由医院按其隐私及病历管理规定保存，您可以直接向医院咨询相关记录。

6. Keeping and protecting your information
6. 资料的保存与保护

We use access controls to restrict who can view account and enquiry records. We retain relevant information for service follow-up, handling requests and applicable recordkeeping obligations. Retention depends on the information and the service; there is no single automatic deletion period for every enquiry. You can contact us to ask about retention or request deletion. Where information must still be retained, we will explain the reason and any limits on deletion. Browsing preferences and sign-in information help you return to the service; signing out or clearing browsing history does not itself delete your enquiry records.

我们通过权限控制限制账户及咨询记录的访问。相关资料用于服务跟进、处理顾客请求，以及履行适用的记录保存要求。保存时间取决于资料类型和服务情况，并非所有咨询都在同一固定期限自动删除。您可以联系我们了解保存情况或申请删除；如仍需保留部分资料，我们会说明原因及删除限制。浏览偏好和登录信息用于方便您继续使用服务，退出登录或清除浏览记录本身不会删除咨询记录。

7. Your choices and privacy requests
7. 您对个人资料的选择与权利

You can ask to access or receive a copy of your information, correct an error, delete records, close an account, withdraw consent or limit further use. Contact us using the details below, with your enquiry reference or the email used to contact us. We may need to verify your identity before handling a request. Withdrawing consent may affect arrangements that still need the information, and does not undo processing already carried out lawfully. If you are arranging care for someone else, please make sure you have their permission; a parent or legal guardian should contact us about a child’s care.

您可以申请查阅或获取资料副本、更正错误、删除记录、注销账户、撤回同意或限制后续使用。请通过下方联系方式提出请求，并提供咨询编号或咨询时使用的邮箱；处理前我们可能需要核实身份。撤回同意可能影响仍需使用相关资料的安排，但不影响此前依法进行的处理。代他人咨询时，请先取得本人授权；儿童就医请由父母或法定监护人与我们联系。

8. Contact us about your privacy
8. 隐私问题与联系我们

For questions or requests about your information, email xingai@nebulatrip.com. You may also contact us on WhatsApp at +86 131 2243 5048. Please describe your request briefly; we will advise if further verification is needed.

如有隐私问题或个人资料请求，请发送邮件至 xingai@nebulatrip.com，也可通过 WhatsApp +86 131 2243 5048 联系我们。请先简要说明需求，如需进一步核实，我们会告知。

This notice may be updated when our services or information practices change. The date above identifies the current version. / 服务或资料处理方式变化时，本说明可能更新，页面上方日期用于识别当前版本。